Answer repetitive questions with By training your generative AI chatbot on your knowledge base.

Let our AI chatbot handle your customer queries effortlessly. And if the going gets tough, just hop into a live chat and talk directly to your customers.

Leave no user dissatisfied. Route the critical chats to your live chat so an agent can help your customers better. Choose human handover when your AI needs a break.

Empower your support team to work alongside the chatbots. Assign roles, manage access, & collaborate efficiently to deliver exceptional customer service.

Connect BotPenguin's chatbots with your existing ticketing system to streamline customer support and track and manage customer inquiries efficiently.

Share files with your customers & save them time. Send videos, images, PDFs, docs, or any resource when words aren’t enough to help.

No brakes on the support train. Keep the customer support going through the live chat from a mobile device, anywhere and anytime.

Automatically collect & manage customer info such as page history, location, device, email, socials, phone number, etc., letting agents view the complete user profile.

Too many boring, bland questions? Use our quick replies to help them out! Provide instant answers with just a click.

Deal with unexpected scenarios smartly. Set up automated messages for unknown or offensive inputs. Or you can also trigger a fresh chatflow.

Send your product catalogs in chat and help customers save their time by selecting products in chat.

Engage the customers who abandon their shopping carts, offering assistance & incentives to encourage purchase completion.

Provide instant order confirmation to customers, update them on order status, & ensure smooth order fulfillment.

Automate handling returns & exchanges with chatbots & avoid disputes with customers.

Let customers easily track their orders, providing real-time updates and ensuring a transparent delivery process.